Returns

We value great customer service and therefore it's important to us to have a transparent return policy and instructions, we are committed to you being 100% delighted with your purchase. If not, you are able to return it within 14 days of purchase, all purchases become final after this time. The product must have all original tags, be unwashed and unworn. Please notify us in advance of your return via hello@pharlain.com, with your order number and a brief reason for return/exchange. All item(s) need to be returned within 14 days of receiving your order and all return costs are the responsibility of the customer. For all exchanges we will happily deliver the new item to you at our cost provided we have received your returned order.

We are of course happy to assist at any time with any of your return-related inquiries. For all returns/exchanges please deliver to the following address: hello@pharlain.com

Damaged or Faulty Items

We take all possible lengths to ensure the best quality of our products. Unfortunately in some cases faults can occur due to human error and also working with knitted merino products.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Should you receive a faulty product please contact hello@pharlain.com within 72 hours return the faulty product, we will then either replace it with another item or if that is not possible we will offer an online store credit or full refund. You will be credited using Shopify Payments or AfterPay depending on how you have paid, which can take up to 4 working days. Please note shipping costs will not be refunded.

Sale Items

There are no refunds or exchanges on sale items. If you are unhappy with your sale purchase, you may exchange or return for store credit. However if the product is faulty we will do our best to replace the product and if that isn’t possible we will refund at the sale price you purchased the product at. This will include shipping costs.